Refund policy
Return & Refund Policy
Gridless Gears is committed to your satisfaction and offers a 30-day full money-back guarantee. If you change your mind about a purchase, we will refund the purchase price or exchange the product under the following conditions:
How to Return:
- Contact Customer Service: Email our customer service team at support@gridlessgears.com to initiate the return. Provide your order number and reason for return.
- Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
- Packing Your Return: Securely package your items in their original packaging, including all accessories, labels, and documentation.
- Shipping Label: We will provide you with a prepaid return shipping label. Please print the label and attach it to your package.
- Ship Your Package: Deliver your package to the nearest courier, as indicated in your return authorization email.
Return Details:
- Return Window: 30 days from the date of receipt.
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Eligibility for Return:
- Item must be unworn, unwashed, and unused.
- Must be returned in original packaging.
- A receipt or proof of purchase is required to process your return.
To initiate a return, simply visit our contact page and let us know the exact issue so we can start the return/refund process.
Return Costs:
- For defective products: No cost.
- For customer remorse: No cost.
Return Method:
- By mail.
Method to Obtain the Return Label:
- For defective products: Download/Print.
- For customer remorse: Download/Print.
Return Currency:
- USD ($)
Refund Processing Time:
- 5 business days after receipt and inspection of returned items.
Refund & Exchange Policy:
- All items are made to order and are non-returnable unless faulty.
- Defective items will be replaced with an identical item of the same size.
- Items must be in unused condition for return.
- Please refer to our item size guide before ordering.
Late or Missing Refunds: If you have not yet received your refund:
- Please check your bank account.
- Contact your credit card issuer, as there may be delays in processing.
- Contact your bank for more details.
If you have not received your refund after these steps, please contact us at support@gridlessgears.com.
Damages & Issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the problem and find a solution.
- If you receive a damaged product, please contact us and send us a video as soon as possible so we can resolve the issue.
Reimbursement Process: Once your return has been received and inspected, we will send you an email confirmation. If your refund request is approved, it will be processed using your original payment method within 10 days.
If you experience a delay in receiving your refund:
- Double-check your bank account.
- Contact your credit card issuer, as processing delays may occur.
- Reach out to your bank for more details.
For further assistance, please contact our support team.
CUSTOMER SERVICE:
💌Email: support@gridlessgears.com
🏡Address: 67 Dover Court, Tinton Falls NJ 07712, United States