Shipping Policy

Effective Date: 08/04/2025

  1. Introduction
    At Gridless Gears ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.gridlessgears.com.

  2. Shipping Destinations
    Countries We Ship To: United States
    Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

  3. Shipping Costs
    Domestic Shipping (United States): Free shipping on all orders
    No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

  4. Order Processing Time
    Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
    Orders placed before 6:00 PM EST will begin processing the same day.
    Orders placed on weekends or public holidays will be processed on the next business day.

  5. Estimated Delivery Time
    Standard Shipping: 4–7 business days
    Notes: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

  6. Shipping Methods and Carriers
    Carriers Used: USPS, UPS, FedEx
    Tracking: All orders include tracking information, provided via email once shipped.
    Insurance: Shipments are insured against loss or damage. Please contact us promptly if you encounter any issues.

  7. Order Tracking
    After your order has been shipped, you’ll receive:

  • Tracking Number

  • Carrier Name

  • Link to Track Your Package

Track Your Order: Visit https://gridlessgears.com/apps/track123 or the carrier’s website.

Assistance: If you have questions or need assistance with tracking, please contact support@gridlessgears.com.

  1. Delivery Issues

8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery time, please contact us at support@gridlessgears.com or +1 877-677-0912.
If your tracking information indicates that your package was delivered but you have not received it:

  • Verify the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages
If your package arrives damaged:

  • Take photos of the damaged packaging and items

  • Contact us within 2 business days at support@gridlessgears.com

  • We will work with you to arrange a replacement or refund as appropriate.

  1. Missing Items
    If any items are missing from your order:

  • Contact us within 2 business days of receiving your package

  • Provide your order number and details of the missing item(s)

  • We will promptly investigate and send the missing item(s) or issue a refund.

  1. Return and Refund Policy
    Returns: Accepted within 30 days of receiving your order
    Conditions: Items must be unused, undamaged, and in original packaging. Some items (e.g., personalized or perishable goods) may not be eligible for return.
    Return Shipping Costs: Customers are responsible for return shipping unless the item is defective or the return is due to our error.
    Refunds: Processed within 5 business days after receiving the returned item and issued to the original payment method.

For more details, please refer to our Return and Refund Policy.

  1. Incorrect Address
    Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
    If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

  1. International Customs and Duties
    Customs Clearance: International shipments may require customs clearance, which can cause delays beyond our estimated delivery times.
    Taxes and Duties: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
    Customs Policies: Customs policies vary by country. Please contact your local customs office for more information.

  2. Contact Information
    If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@gridlessgears.com

  • Customer Service Phone: +1 877-677-0912

  • Company Address: Gridless Gears, 67 Dover Court, Tinton Falls, New Jersey, 07712, United States

  • Customer Service Hours: Monday to Friday, 9 AM – 6 PM EST

  1. Changes to This Shipping Policy
    We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. We encourage you to review this policy periodically.

Thank you for shopping with Gridless Gears! We appreciate your business and are committed to providing you with exceptional service.