Return and Refund Policy

Effective Date: 08/04/2025

  1. Scope and Intent
    This Return and Refund Policy applies to all purchases made through the Gridless Gears website located at https://gridlessgears.com ("Website").

  2. Contact Information
    For questions about returns and refunds, please contact our Customer Service team:
    Email: support@gridlessgears.com
    Phone: +1 877-677-0912
    Address: 67 Dover Court, Tinton Falls, New Jersey 07712, United States
    Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

  3. Return Eligibility
    Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Item must be unused, unworn, unwashed, undamaged, and in the same condition you received it.

  • Must be returned in the original packaging with all labels and tags attached.

  • A receipt or proof of purchase is required.

  1. Return Process

4.1 Initiating a Return
To initiate a return:

  • Contact Customer Service via email at support@gridlessgears.com or call +1 973-879-9111 within 30 days of receiving your order.

  • Provide your order number and a detailed reason for the return.

  • After reviewing your request, we will provide return instructions and a return authorization.

4.2 Preparing Your Return

  • Securely pack the item in its original packaging.

  • Ensure all accessories, manuals, and free gifts are included.

  • Attach the provided prepaid return shipping label to the outside of the package.

4.3 Shipping the Return

  • Ship the package via mail using the prepaid label within 30 days of receiving the return authorization.

  • Use a trackable shipping method to ensure your package arrives safely.

  1. Return Shipping Costs
    Return shipping costs are covered by Gridless Gears (no cost to the customer).

  2. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Items must meet the return eligibility criteria above.

  • Return request must be made within 30 days of receipt.

  • A 25% restocking fee applies.

  • Refunds will be issued to the original payment method minus restocking fees.

6.2 Defective or Damaged Goods

  • Contact us within 48 hours of receiving the item.

  • Provide photos or videos of the defect or damage.

  • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Inform us immediately upon receipt.

  • We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

  • Contact us if your product does not arrive within the estimated delivery time.

  • We will investigate with the carrier.

  • If lost, we will offer a full refund or replacement.

6.5 Order Cancellation

  • You can cancel your order for a full refund if it has not yet been shipped.

  • If already shipped, please follow the return procedure after receiving the product.

  1. Exceptions to the Return Policy
    The following items are non-returnable and non-refundable:

  • Custom or personalized products.

  • Perishable goods.

  • Intimate or sanitary goods unless unopened and unused.

  • Gift cards and downloadable software products.

  1. Refunds

8.1 Refund Conditions

  • Refunds are issued after we receive and inspect the returned item.

  • We will notify you via email regarding approval or rejection of your refund.

  • Items must meet the eligibility criteria in Section 3.

8.2 Refund Processing

  • Refunds will be processed to the original payment method within 5 business days of approval.

  • Depending on your bank or credit card issuer, it may take additional time to appear in your account.

8.3 Partial Refunds

  • Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late returns beyond 30 days may also qualify for partial refunds.

  1. Exchanges

  • Defective, damaged, or incorrect items will be replaced with identical items of the same size.

  • To request an exchange, contact us at support@gridlessgears.com.

  • For defective or incorrect items, we cover shipping costs.

  • For exchanges due to change of mind, customers are responsible for shipping costs.

  1. Timelines

  • Returns must be reported and shipped within 30 days of receiving the product.

  • Refunds are processed within 5 business days after receiving and inspecting the returned item.

  • It may take additional time for the refund to appear in your account.

  1. Legal Rights
    This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

  2. Questions and Support
    For more information, please:
    Visit our Contact Page
    Contact our Customer Service team:
    Email: support@gridlessgears.com
    Phone: +1 877-677-0912

By making a purchase on our Website, you agree to this Return and Refund Policy.

Gridless Gears
support@gridlessgears.com
+1 877-677-0912
67 Dover Court, Tinton Falls, New Jersey 07712, United States